FAQ

You have questions?

We have the answer.

Check-in is possible from 02:00 p.m. . If you wish to arrive earlier, we will try to make this possible upon request.
Check-out is possible until 11:00 a.m. If you would like to check out later, we will try to make this possible upon request as well.

Our hotel has a luggage room where we can store your luggage before check-in or after check-out without extra charge.

Yes, to make it possible for you to arrive after 21:00, there is the keybox. You will find it directly at the entrance of the hotel. You will receive a code from us either by SMS or by e-mail and thus get your room card and into the hotel.
You will receive further information on request.

In front of the hotel there are two parking lots, which you can easily use for loading and unloading your luggage. There is also a parking lot for the disabled and a parking lot with an e-charging station.

After unloading your luggage, please park in the parking garage of the Diakonissenanstalt, directly opposite.

No, but if you have any questions for surrounding gyms or wellness alternatives, our reception team is always happy to help.

No, but we serve coffee, tea and cake daily from 1:30 p.m. to 6:00 p.m. in our Café Blanc.

Yes, on request you can have your breakfast until 10:00 a.m. brought to your room.

No, but on our two coridors you will find our MAXIbars.

You will also find our in-house Purezza Premium Water in every room, as well as a kettle with various teas and a DeLonghi coffee maker.

Basically there is a daily cleaning. All towels that are on the floor will be changed by our housekeeping staff.

But there is also the possibility of the Green Option in our hotel: If you waive your room cleaning, the hotel will donate 2,00€ per day to the "Um-Welt-Zentrum für Nachhaltigkeit" Bärenfels (Osterzgebirge).

Yes, the hotel has a whole "pillow menu" from which you can choose. Cherry pit pillow or anti-allergy pillow?
This can be found under special services under "pillows".

Each room has 100% down comforters. In addition, you will find a wool blanket in the closet.

You can pay cash, with EC card, with debit or credit card (Visa, Master, Maestro, AmericanExpress), Apple Pay or Paypal (only possible for direct booking on the website).

Our hotel focuses on two things in particular: sustainability and inclusion.

Help us to further transport our values and to go through life with kindness and mindfulness - with nature and especially with each other.

Our hotel is a non-smoking hotel.

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